Privacy Policy

This Privacy Policy describes how we collects, uses, and discloses your information when you install and use the Local Delivery application in connection with your Shopify-supported store.

1. Personal Information We Collect

When you install the App, we automatically gain access to specific types of information from your Shopify account to ensure the App functions as intended. This includes:

• Customer Personal Data: We view customer names, email addresses, phone numbers, physical addresses, and device/activity data (such as geolocation, IP addresses, browser types, and operating systems) to route, schedule, and optimize local deliveries.
• Store Owner & Staff Data: We view the store owner's name, email address, phone number, and physical address for account management and communication.
• Store Management Data: We access your store's products, collections, physical fulfillment locations, and transactional order history from the last 60 days to generate delivery time slots, calendars, and checkout restrictions.
• Online Store Integration: We access and edit your Online Store theme and script tags to display the delivery and pickup date picker directly onto your storefront.

2. How We Use Your Information

We use the data collected from your store strictly to provide and improve our core app services. Specifically, we use it to:

• Allow your customers to select dates and time windows for local deliveries or in-store pickups.
• Enforce delivery area restrictions using customer zip/postcodes.
• Manage cutoff times, order limits, and blockout dates assigned to your inventory.
• Provide customer support and resolve technical performance bugs.

3. Data Sharing and Third-Party Disclosures

We only share personal information when necessary to fulfill the operational features of our App.

• Service Providers: We may share data with trusted service providers who help us operate the platform, such as cloud hosting providers, payment processors, and email delivery services. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Compliance with Law: We may disclose data to comply with applicable laws, respond to legal requests, or protect our legal rights.

We never sell, rent, or trade your store or customer data to third parties for marketing purposes.

4. Data Retention and Security

We retain your information only for as long as your store utilizes the App. If you uninstall the App, Shopify will issue a webhook requesting the deletion of your store's historical data from our servers. We follow standard industry practices to safeguard your data against unauthorized access, disclosure, or altering.

5. Your Rights and Choices

Depending on your location (such as the EU under GDPR or California under CCPA), you and your customers may have rights to access, correct, port, or erase personal data held by us. Because we act as a Data Processor for your store, any customer inquiries regarding their data rights should be directed to you (the merchant), and we will assist you in fulfilling those requests.

6. Contact Us

For more information about our privacy practices, or if you have questions, please contact us by email or by mail using the details below: